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We have designed our website with accessibility in mind, to ensure it can be used equally by everyone.

How you can use this website

On this website, you should be able to:

  • Change contrast levels, colours and fonts on some browsers
  • Zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • Navigate most of the website using just a keyboard
  • Listen to all of the website using a screen reader

Text size

Can I change the font size used on the website?

Yes. You can zoom in to increase the font size by adjusting your browser settings. This may be useful if you have low vision.

  • Using your keyboard hold down the Ctrl button and press the = key to zoom in, press the - key to zoom out, or return to the standard size by pressing the 0 (zero) key.
  • If you have a wheel mouse, you can zoom in by pressing Ctrl and moving the wheel on your mouse at the same time.
  • Most mobile devices, such as tablets and smartphones, use touch-screen ‘gestures’ such as ‘pinch and zoom’ to change the size of the page. Double-tapping the display may also have the same effect.

Text and background colours

Can I change the colours and style used on the website?

Yes. This may be useful for you if you have low vision and need high contrast colours.

  • In Microsoft Edge, click the ‘Tools’ menu and choose ‘Settings’. Click the ‘Appearance’ button from the options on the left. You can change the background colour using the ‘Overall appearance’ themes. You can also update your font preferences using the ‘Fonts’ buttons.
  • In Firefox, click the ‘Menu’ button and choose ‘Options’. Click the ‘Content’ button and then the ‘Colours’ button. This will open a window where you can choose your preferences. Make sure the ‘Use system colours’ box is unticked. Choose the option ‘Always’ in the ‘Override the colours specified by the page with my selections above’ drop-down menu. Click ‘OK’ to return to the ‘Options’ window and ‘OK’ again to return to Firefox.
  • In Google Chrome and Safari there is currently no option to change text and background colours.

Alternatively, you can change the settings in your operating system so that your chosen colours appear every time you use your computer. Instructions differ depending on your operating system and can be found here.

Keyboard navigation

Do I have to use a mouse to navigate the National Diabetes Experience Survey website?

No. It is possible to navigate the website using your keyboard in Internet Explorer, Firefox and Google Chrome.

  • Use your arrow keys to scroll up or down the page.
  • You can use your Tab key to move between links, and press Return or Enter to select one.
  • To go back to the previous page, use the Backspace key.

Downloading documents

What formats are downloadable documents provided in?

Downloadable documents on the National Diabetes Experience Survey website are provided in PowerPoint format.

What if I don’t have the software to open the document?

Most computers already have the software to open these document formats. If your computer does not have PowerPoint or similar software, you can still open the document using PowerPoint for the web.

How do I save documents to my computer?

To save these documents to your computer, hover your mouse at the bottom of the screen and click the ‘Save a copy’ option. A pop-up menu will then appear. You will be asked to choose a folder on your computer where you can save the document.

Screen reader compatibility

If you are using a Windows or Apple computer, then your operating system may also include screen reader tools. Other screen reader software is available, some of which is free to use. More details can be found on the RNIB Supporting people with sight loss website.

Website translations

You can translate information on this website using an online translator.

Please note, although online translators can accurately translate individual words and phrases, they may not always be able to interpret the meaning of larger or more complex pieces of information.

Online survey accessibility

Information about the accessibility of the online survey can be found on the accessibility and language page.

When navigating through the online survey with your keyboard, for questions where only one answer can be selected, use your arrow keys to move between answer codes. Where multiple answers can be selected, use the tab key to move between questions.

Further information

These instructions are suitable for Google Chrome, Microsoft Edge, Firefox and Safari. However, you can find more accessibility help and guidance for various operating systems and browsers on the NHS website.

We have also made the website text as simple as possible to understand.

Feedback and contact information

We’re constantly looking for ways to improve. If you have any questions or feedback regarding the accessibility of this website, or if you encounter any accessibility issues, please let us know by contacting us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations, you can contact the Equality Advisory and Support Service (EASS) here:

Technical information about this website’s accessibility

Ipsos and NHS England are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 12 December 2023. It was last reviewed in December 2023.

This website was last tested in November 2023. The test was carried out by Ipsos.